Orders & Returns FAQ

Q.  How do I make payment?

You payment is made through Paypal, which is safe and secure via our online shop for which you do not need a paypal account and can use your card, we never see your bank details or through stripe via our Folksy shop.

Q.  What happens during the creation process?  

Once I have received enough information, I will start to create your designs and send you photos throughout the creation process, so you can check to ensure they are going as expected.

Q.  What happens if I don't like my toppers? 

 Before your toppers are posted, we will send over a confirmation photo and any changes you require can be made before sent out to you, but we guarantee you will love them.

Q.  What are your return policies?

Personalised items: We do not usually accept returns for personalised items and any discrepancies would be seen in the photos we send before posting.

Damaged:  If your item is personalised and received damaged, you can either return the item for repair free of charge or receive a full refund on return of the product.

Non personalised items: We have a 14 day return and refund policy.

Damaged: Immediate refund on receipt of returned product.

Q.  How long will I have to wait for my refund?  

Once the item is back with us, we will refund immediately through the same as the method of payment.